Privacy Policy

At Ming Yuet Senior Living Residence, we handle personal information with the same care and discretion we bring to every aspect of our community. This Privacy Policy sets out in plain language what information we collect, why we collect it, and how we treat it — so that you can feel at ease in every interaction with us.

This policy applies to the Ming Yuet website at ming-yuet.cyou, as well as any direct communications by email, telephone or written correspondence.

1. About This Policy

Ming Yuet Senior Living Residence ("Ming Yuet", "we", "us") is the data controller for information collected through this website and our communications channels. We are based at 42 Hoi Pong Street, Sai Kung, New Territories, Hong Kong.

We are committed to handling personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO). If you have any questions about this policy or how we handle your information, please see Section 11.

2. Information We Collect

Information You Provide Directly

When you complete an enquiry form, send us an email, or telephone us, you may share:

• Your name
• Your telephone number and/or email address
• Details about the person you are enquiring for (for example, a family member)
• Any notes or questions you include in your message

We only ask for what we genuinely need to respond to your enquiry. We do not request sensitive health or financial information through our website.

Information Collected Automatically

When you visit our website, our server and analytics tools may collect certain information automatically, including:

• Your IP address (anonymised where possible)
• The pages you visit and the time of your visit
• The browser type and operating system you are using
• The website that referred you to us, if any

This information helps us understand how our website is used and to keep it running reliably. It is not linked to your name or identity.

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries. When you contact us, we use your details to respond to your questions, arrange a visit, or provide information you have requested.
• Maintaining records. We keep a record of communications so that our team can follow up appropriately and avoid asking you to repeat yourself.
• Improving our website. Anonymised usage data helps us understand which parts of our site are helpful and whether any pages need attention.
• Compliance. We may process data as required to meet legal obligations under Hong Kong law.

We do not use your information for automated decision-making, profiling, or targeted advertising. We do not send unsolicited marketing unless you have expressly asked to hear from us.

4. Sharing of Information

We do not sell, rent or trade personal information. We share information only where necessary and appropriate:

• Our staff and management. The members of our team who need to respond to your enquiry or coordinate your visit.
• Service providers. Third parties who support our website or communications infrastructure (for example, email hosting), bound by confidentiality obligations and instructed to process data only for the purposes we specify.
• Legal requirements. Where we are required to disclose information by law, court order or regulatory authority.

Where we engage third-party service providers, we take reasonable steps to ensure they maintain appropriate data protection standards.

5. Retention of Information

We retain personal information only for as long as necessary. Enquiry records are typically held for up to two years. Where a resident or family member relationship is established, we retain relevant records for as long as the relationship continues and for a reasonable period thereafter in line with our legal and operational obligations.

When information is no longer needed, it is securely deleted or anonymised.

6. Cookies

Our website uses cookies — small files placed on your device — to help the site function and to remember your preferences, such as whether you have acknowledged our cookie notice. We also use anonymised analytics cookies to understand how visitors use our site.

You can adjust or withdraw cookie consent at any time through your browser settings. For a full description of the cookies we use and how to manage them, please see our Cookie Policy.

7. Your Rights

Under the PDPO and, where applicable, international data protection frameworks, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information where there is no lawful reason for us to retain it.
• Withdraw consent at any time for communications you have opted into.
• Object to processing in certain circumstances.

To exercise any of these rights, please contact us at the address in Section 11. We will respond within the timeframe required by applicable law, and in any case within 40 days.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Our website uses HTTPS encryption for data in transit. Access to personal records is restricted to authorised personnel only.

No method of electronic transmission or storage is entirely without risk. Should a data incident occur that may affect your rights, we will notify you as required by law.

9. Children

Our website and services are directed at adults making enquiries about senior living arrangements. We do not knowingly collect personal information from persons under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time, for example if our practices change or if legal requirements evolve. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this policy, or if you wish to exercise your data rights, please reach us through any of the following:

• By telephone: +852 2189 4730
• By email: [email protected]
• By post: Ming Yuet Senior Living Residence, 42 Hoi Pong Street, Sai Kung, New Territories, Hong Kong

We will be pleased to help and will handle your query with care and discretion.